politic for the protection of your personnal information

(Updated February 28, 2023)

altius physio attaches particular importance to respecting your privacy and protecting your personal information, which is why we have implemented a personal information management program and appointed a personal information protection officer.

This policy on the protection of personal information (hereinafter the «policy») is intended to inform you of how Altius Physio collects, uses, stores and protects your personal information.

In order to provide you with quality srevices, we need to have access to certain personal information about you. We ensure that our employees manage this information with all the necessary discretion and rigor, in accordance with the legal and regulatory requirements in force.

personal information

We mean by «personal information» any information about an identifiable individual or which, taken separately or combined with other data, makes it possible to identify an individual. Generally, personal information does not include your business contact information such as your name, title, address or work telephone number.

collecting personal information

As part of our interactions with you, whether during our provision of services or during our activities, we need to collect certain personal information about you. The personal information we collect is necessary to provide you with the services requested. This includes, but is not limited to:

Your contact information such as a name, address, email or telephone number;
Information provided by our customers or on behalf of them or that we produce as part of our service delivery and which could be understood as personal information;
Information related to marketing and communication preferences such as comments, responses to surveys;
Information relating to the use of our website including technical information on visits or any other information collected through cookies or other similar tools;
Recruitment information such as resumes, information about your professional or educational background, or any other information relevant to a potential recruitment;
Historical information such as the names of your former employers, your job titles, digital content such as photos, videos or audio files;
Any other personal information provided.

Purposes for which personal information is collected

Altius Physio collects and uses personal information for the purposes identified at the time of collection or as permitted or required by law. This includes in particular the following purposes :

Establish and manage relationships with our clients;
Establish commercial relations with our customers, in particular for the management of invoicing, the administration of accounts, the collection and processing of
payments, to limit the risk of non-payment, to allow the collection of payments due;
To facilitate the use of our website and ensure its relevance, to monitor the use of our website, to answer questions submitted through our website;
Enable business development and marketing, in particular to inform current and future customers about our new services, provide information on recent developments in physiotherapy, osteopathy and massage therapy as well as invitations to events with the prior consent of the person concerned;
Recruit staff, process applications and assess the profile of the candidate in relation to the requirements of the position;
As permitted or required, for any applicable legal or regulatory obligation or provision;
Any other purpose to which you have consented.

limit on collection, use and disclosure of personal information

Altius Physio strives to limit the collection of personal information to what is strictly necessary to accomplish the purposes for which it is collected. Rest assured that we will not disclose or use your personal information for any other purpose, except with your consent or as required by law.

In addition, as you will see in the SECURITY MEASURES RELATING TO PERSONAL INFORMATION section, we limit access to your personal information only to people who have the quality and the need to access it, and this, for a specific purpose.

consent

As a general rule, Altius Physio will obtain the necessary personal information directly from you, with your consent, subject to the exceptions provided for by law.

Altius Physio will not collect, use or disclose personal information without your consent unless permitted or required to do so by applicable law. By way of example, Altius Physio may have to proceed without your consent, in particular for the following reasons :

Where, for security, medical or legal reasons, it is impossible for us to obtain your consent.

Please note that you have the right to refuse to provide us with personal information. You also have the right, subject to reasonable notice and applicable legal or contractual restrictions, to withdraw your consent regarding the use of personal information already collected by contacting our Personal information protection officer.

Altius Physio may also ask for your consent for secondary purposes, for example to invite you to events, to carry out marketing research or to supply its databases. As mentioned above, we will ask for your consent in this regard. Refusal to provide information or withdrawal of your consent will not prevent us from providing our services.

In addition, your consent for secondary purposes may be withdrawn at any time, without affecting the provision of our services to you.

consent sharing personal information

In order to provide you with our services, we may transmit the personal information collected with certain third parties. However, rest assured that we will not disclose any information protected by professional secrecy unless you have waived this privilege yourself, unless we have your authorization or unless we are constrained by the applicable regulations.

Third parties in connection with our physiotherapy, osteopathy and massage therapy services, including insuring companies and your family doctor;
Third-party service providers, including services relating to our website (hosting, security, etc.). The personal information provided is then limited to the only information necessary to allow them to perform their services and these suppliers are obliged to preserve the confidentiality of this information.

At no time will Altius Physio sell or trade your personal information for payment.

retention of personal information

Personal information is retained in our systems until we receive a request to destroy it.

As mentioned in the previous section, your personal information may be stored in Canada or abroad. Obviously, we make sure to put in place the necessary security measures as well as the relevant contractual agreements to protect your personal information.

personal information security measures

Altius Physio strives to apply the necessary and appropriate security measures to ensure the confidentiality of the personal information in its possession. To do this, we notably follow the standards generally accepted in the industry. The personal information that we hold is therefore only accessible to persons who are qualified to read it and who consult it only when necessary in the performance of their duties.

Appropriate physical, technical and/or administrative protection and security measures have been put in place and are kept up to date in order to avoid:

Any accidental or unlawful destuction;
Any accidental loss;
Any untauthorized disclosure;
Any unauthorized modification;
Any unauthorized access; and
Any unlawful processing.

To do this, we make sure, in particular, to restrict access to our offices and computer equipment, to train our personnel and to require our agents and suppliers of goods and services having access to personal information to sign confidentiality agreements and to put in place security measures deemed equivalent.

Please note, however, that no method of transmission over the internet, or method of electronic storage, is completely secure. We cannot therefore guarantee the security of personal information transmitted to us or that you provide to us, this being done at your own risk.

We also cannot guarantee that this personal information will not be obtained, accessed, disclosed, modified or destroyed as a result of a breach of our protection and security measures.

If you believe that your personal information has been compromised, we invite you to contact us using the contact details listed in the «Contact» section of this Policy.

your rights

Depending on applicable laws, you may have the right to obtain access to your personal information, its rectification or erasure, the right to withdraw your consent (if applicable), the right to restrict and oppose the use and processing of your personal information by Altius Physio, or the right to data portability, namely to receive a copy of all personal information that Altius Physio has about you in a structured, commonly used and readable format machine.

To exercise any of these rights (to the extent they are available), please submit your request to us by writing to the Personal information protection officer as set out in the «Contact Us» section. Depending on the right exercised, we will inform you of the procedure to follow, the processing time (response time) and the information required.

personal information management program

In order to protect your personal information, we have put in place policies, practices and procedures relating to the management of the personal information that we hold.

These internal policies and procedures govern the collection, use, disclosure, retention and destruction of personal information as well as the handling of complaints, information security and data governance. They also provide the framework for the implementation of privacy impact assessments and for the prevention and potential response to privacy incidents.

personal information protection officer

Altius Physio’s management has delegated management of the personal information management program to the Personal information protection officer. The Officer is responsible for the internal management and oversight of Altius Physio’s personal information management program.

The Officer is responsible for approving and implementing privacy policies and procedures, ensuring their proper functioning, and reporting to Altius Physio management on the program effectiveness.

It is also responsible for providing you with the necessary support in the event of a question, complaint or request relating to the protection of personal information.

details on the collection, use and communication of data on altius physio website

for what purposes do we collect personal information on the site www.altiusphysio.net

The personal information that we collect about you on the www.altiusphysio.net site is collected in order to create your file and make an appointment with one of our professionals. Information such as your name, date of birth, email address and phone number are required to open your file.

use of cookies, google analytics

Altius Physio uses Google Analytics to analyze the browsing behavior of visitors to its site. This is a website traffic and usage analysis tool provided by Google Inc. (Google). By using this tool, Altius Physio may obtain the following information in particular:

The number of visitors to the site;
The type of browser, language and operating system they use;
Screen resolution;
The name of the service provider;
The date, time and duration of the visits;
The country/province from wich the site is consulted;
Age/gender
Pages viewed;
The source (origin) of the traffic, either organic / direct / referrer / social media;
Interests;
Serach terms within the website (search fields).

The information collected by Google Analytics is used to analyze use of the Altius Physio site and to produce statistical reports on visitor activity. You can get more information about Google Analytics here.

You can contact us to exercise your rights, or if you have questions about our privacy practices or if you need assistance exercising or understanding your privacy choices.

For any request for information, please contact us at info@altiusphysio.net.

Altius Physio is committed to responding promptly to your questions and concerns regarding the privacy and security of your personal information and our related policies and procedures.

If you have a complaint regarding the exercise of your rights under this Policy, your case will be handled by the Altius Physio Personal information protection officer, who will inform you of the procedures to follow. Each complaint will be analyzed. If the complaint is justified, the specific situation will be corrected and you will be informed.

update of this policy

Altius Physio frequently reviews this Policy to keep it current with applicable law and its operations. If material changes are made to the Policy, update notices (such as online notices or emails) may be used to notify you of such changes. Otherwise, posting of the revised Policy on the site will be considered sufficient notice and, by continuing to use the site or submitting personal information to us, you agree to the changes to our Policy.

Of all translated versions of this Policy, the French version will prevail in the event of any differences.